Privacy Policy | A2Z Comfort Solutions

Last Updated: March 24, 2024

1. Introduction

A2Z Comfort Solutions ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

Name, address, email address, and phone number
Service history and preferences
Payment information
Information provided in forms, surveys, or correspondence

Non-Personal Information

Browser type and version
Operating system
IP address
Pages visited on our website
Time and date of your visit
Referring website addresses

3. How We Collect Information

We collect information in the following ways:

When you complete contact forms on our website
When you schedule a service or consultation
When you sign up for our newsletter
When you communicate with us via phone, email, or in person
Through cookies and similar technologies on our website
From third-party service providers

4. How We Use Your Information

We may use your information for the following purposes:

To provide and maintain our services
To process and complete transactions
To send appointment confirmations and service reminders
To respond to your inquiries and requests
To improve our website and services
To send marketing communications
To comply with legal obligations

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

With service providers who perform services on our behalf
With your consent or at your direction
To comply with legal obligations
To protect our rights, privacy, safety, or property
In connection with a business transfer or transaction

6. Your Rights and Choices

You have certain rights regarding your personal information:

Access to your personal information
Correction of inaccurate or incomplete information
Deletion of your personal information
Objection to or restriction of our processing of your information
Withdrawal of consent
Opting out of marketing communications

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

A2Z Comfort Solutions
123 HVAC Street
Vancouver, BC V6B 1A9
Email: privacy@a2zcomfortsolutions.com
Phone: (123) 456-7890