Frequently Asked Questions

Find answers to the most common questions about our services, pricing, and HVAC systems.

How often should I service my HVAC system?

We recommend servicing your HVAC system at least twice a year – once before the cooling season and once before the heating season. Regular maintenance helps prevent breakdowns, extends the life of your equipment, and ensures efficient operation.

How long do HVAC systems typically last?

With proper maintenance, you can expect your air conditioner or heat pump to last 10-15 years, and your furnace to last 15-20 years. However, many factors can affect equipment lifespan, including usage patterns, installation quality, and maintenance history.

How can I improve my home's indoor air quality?

There are several ways to improve indoor air quality, including regular HVAC filter changes, proper ventilation, air purification systems, humidity control, and regular duct cleaning. Our technicians can assess your home and recommend the best solutions for your specific needs.

What size HVAC system do I need for my home?

Determining the correct size for your HVAC system requires a professional assessment. Factors include your home's square footage, insulation levels, window efficiency, ceiling heights, and local climate. Our technicians perform detailed load calculations to ensure you get the right sized system for optimal comfort and efficiency.

Do you offer financing options?

Yes, we offer flexible financing options to help make your HVAC investment more affordable. We partner with reputable financial institutions to provide competitive rates and terms. Visit our financing page for more information.

How often should I change my air filter?

Most standard filters should be changed every 1-3 months, but this can vary depending on several factors including filter type, home occupancy, pets, allergies, and air quality concerns. High-quality pleated filters may last longer, while homes with pets or allergy sufferers may require more frequent changes.

What is the best temperature setting for my thermostat?

For optimal energy efficiency, we recommend setting your thermostat to 68°F in winter and 78°F in summer when you're home. You can save more by adjusting the temperature by 7-10°F for 8 hours a day (while you're asleep or away). Programmable or smart thermostats can automate these adjustments.

What maintenance can I do myself?

Homeowners can perform some basic maintenance tasks, including changing air filters regularly, keeping outdoor units clear of debris, checking thermostat batteries, and ensuring vents aren't blocked. However, professional maintenance involves technical inspections and adjustments that require specialized training and tools.

Don't see your question answered here? Contact our friendly customer service team for assistance.